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Home / Suporte

Support

Customer support from the design of the network, until after its operation. 

Furukawa Support

We believe that our relationship with the customer begins even before they acquire a solution. It means knowing your reality, your needs and struggles to propose the best infrastructure for each case. Therefore, together with our customers, we design the pre-project, monitor the installation process and the tests for the warranty.
Our intention is to serve the customer before, during and after a network is operational.

Notice – Technical Support Contract Requirement
Starting from 01/05/2025, Furukawa's post-sales support policies will be changed. The submission of technical support tickets for Equipment and Software solutions will ONLY be available to customers with an Active Technical Support Contract.
Check the details about the change at the link.

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Supporting materials

Find promotional materials, setup guides, manuals and firmware that will make your day to day easier.

Help Center

Help center with key software and equipment information.

Firmware

You can find the ideal firmware for your product here.

Setup guides

Learn how to set up Furukawa products

Vídeo

Check out the latest news and playlists on our channel.

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Frequently asked questions.

See the most frequently asked questions by our customers. Your question may have already been answered in that section.

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Apresentando Lightera

Furukawa Electric LatAm, Furukawa Electric & Cable, e OFS agora são Lightera.

Visite o novo site da Lightera

Para Suporte Técnico, Informações sobre Fornecedores e Carreiras, use o site atual. Observe que furukawalatam.com será desativado no final de abril.

Presentamos Lightera

OFS, Furukawa Electric Fiber & Cable y Furukawa Electric LatAm ahora son Lightera.

Visita el nuevo sitio de Lightera

Para Soporte Técnico, Información para Proveedores y Carreras, utilice el sitio actual.

Por favor, tenga en cuenta que el sitio furukawalatam.com será desactivado a finales de abril.

Introducing Lightera

Furukawa Electric LatAm, Furukawa Electric & Cable, and OFS are now Lightera.

Visit the New Lightera Website

For Technical Support, Supplier Info and Careers, please use the current site. Please note that furukawalatam.com will be shuttered at the end of April.