Success stories

Learn about our partnerships that have resulted in winning projects for our customers.

What’s new

Stay informed about telecommunications market trends.

Support

Customer support and simplified ticketing. Find support materials and quick answers. Explore now!

Technical Support
Support Materials
Frequently Asked Questions
Contact us
Academy
About Us

Discover who we are, our mission and how we are committed to meeting your needs. Find out more about us today!
ESG

ESG is in our DNA, where actions related to the environment, social and corporate governance are part of the daily lives of our employees.
Ethics Channel
Communication Networks
Back
See all
Data Center
Back
See all
Industrial networks
Back
See all
Smart Cities / Governments
Back
Learn more
Energy
Back
Learn more
Telecommunications Operators
Back
Learn more
Specialty fiber optic solutions
Back
See all
Enterprise
Back
See all
Broadband
Back
See all
ad_group Suppliers
Home / Suporte

Support

Customer support from the design of the network, until after its operation. 

Furukawa Support

We believe that our relationship with the customer begins even before they acquire a solution. It means knowing your reality, your needs and struggles to propose the best infrastructure for each case. Therefore, together with our customers, we design the pre-project, monitor the installation process and the tests for the warranty. In addition to this monitoring, we offer 24x7 support so that at no time is the customer unattended, service by WhatsApp or by technicians from our units.
Our intention is to serve the customer before, during and after a network is operational.

Ícone do suporte

Technical support

Open Ticket Check Call
Icone de Terms and conditions

Terms and conditions

See more
Icone de Cybersecurity

Cybersecurity

See more
Icone de Discontinued products

Discontinued products

See more
Icone de Consult Optical Test reports

Consult Optical Test reports

See more
Icone de Terms and conditions

Terms and conditions

See more
Icone de Cybersecurity

Cybersecurity

See more
Icone de Discontinued products

Discontinued products

See more
Icone de Consult Optical Test reports

Consult Optical Test reports

See more

Supporting materials

Find promotional materials, setup guides, manuals and firmware that will make your day to day easier.

Help Center

Help center with key software and equipment information.

Firmware

You can find the ideal firmware for your product here.

Setup guides

Learn how to set up Furukawa products

Vídeo

Check out the latest news and playlists on our channel.

Furukawa just a click away from you

Ícone de mensagem

Send a message

Contact our team through Contact Us

See more

Frequently asked questions.

See the most frequently asked questions by our customers. Your question may have already been answered in that section.

Access