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Suporte ao usuário e abertura de chamados simplificados. Encontre materiais de apoio e respostas rápidas. Explore agora!

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Support

Customer support from the design of the network, until after its operation. 

Furukawa Support

We believe that our relationship with the customer begins even before they acquire a solution. It means knowing your reality, your needs and struggles to propose the best infrastructure for each case. Therefore, together with our customers, we design the pre-project, monitor the installation process and the tests for the warranty. In addition to this monitoring, we offer 24x7 support so that at no time is the customer unattended, service by WhatsApp or by technicians from our units.
Our intention is to serve the customer before, during and after a network is operational.

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Supporting materials

Find promotional materials, setup guides, manuals and firmware that will make your day to day easier.

Help Center

Help center with key software and equipment information.

Firmware

You can find the ideal firmware for your product here.

Setup guides

Learn how to set up Furukawa products

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Frequently asked questions.

See the most frequently asked questions by our customers. Your question may have already been answered in that section.

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